Our Agents are our company!

DMI has provided call center services in the insurance industry for over 15 years.  Offering services such as lead generation, database management, customer service and sales.

Clearly a growing number of policyholders go to their phones rather than insurance companies' branch offices to take care of their needs.  We offer highly trained, experienced agents with 80% have a tenure of 5 years or more.  We promote integrity through respect for our Agents, Clients and the Company, communication of expectations, equity, consistency and fairness in all our actions.  This integrity spans all boundaries, which include honesty in our conversations, which serves to build long-term relationships.

Recent studies by The Center for Customer-Driven Quality at Purdue University confirm the critical nature of call centers to modern commercial enterprises.  According to these findings, well over 90 percent of the public forms their perception of a company based on their call center experience.

Because so many aspects of insurance operations use contact centers for major portions of their customer-facing activities, this is both a plausible and critical statistic for carrier.  In addition, the study also indicated that over 60 percent of the public will terminate their relationship with a company based on bad experience with telephony-based service centers.  You can rest assured that at DMI, we utilize and excel at delivering service over the most basic of modern technologies -- the telephone.

• Over 40 Licensed Insurance Agents
  
  Property & Casualty
  Life & Health
   
•  Inbound/Outbound capabilities
• 200 CATI Stations
• First Rate-Articulate Agents
• Neutral Accent

A quality assurance team within the company helps to ensure that agents meet our clients' goals and standards.